KB258192: Error messages that could be indicators of a corrupt MicroStrategy 10 Secure Enterprise Platform installation

• Strategy

This technical document covers some error messages that could be indicators of a corrupt MicroStrategy installation.

SUMMARY
This technical document covers some error messages that could be indicators of a corrupt Strategy installation.

SYMPTOM
One of the following errors can be seen on a Strategy 10 Secure Enterprise Platform, when the installation is corrupt.
When creating a new DSN using Connectivity Wizard in Strategy 10 on a Windows environment, the following error message is displayed:


"Cannot create new DSN using connectivity wizard: Connection test failed: 
Error in reading template file: Cannot find the specified Response file."

In other cases, the following error message is displayed when trying to start the Strategy Intelligence Server using Service Manager:


Failed to start service. Unexpected error occurred. The server did not respond 
to the start or control request in a timely fashion.

CAUSE
This behavior has been observed when older installations of Strategy products have not been correctly removed before installing a new Strategy 10 environment or when an installation has not been correctly finished or has been corrupted.

ACTION
Perform a full uninstall and reinstall of Strategy 10.
If necessary, contact Strategy Technical Support for a script to fully uninstall Strategy 10.

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Knowledge Article

Published:

May 17, 2017

Last Updated:

May 17, 2017