EducationSoftwareStrategy.com
StrategyCommunity

Knowledge Base

Product

Community

Knowledge Base

TopicsBrowse ArticlesDeveloper Zone

Product

Download SoftwareProduct DocumentationSecurity Hub

Education

Tutorial VideosSolution GalleryEducation courses

Community

GuidelinesGrandmastersEvents
x_social-icon_white.svglinkedin_social-icon_white.svg
Strategy logoCommunity

© Strategy Inc. All Rights Reserved.

LegalTerms of UsePrivacy Policy
  1. Home
  2. Topics

KB263804: Health Center update states the version is outdated although the console is running the latest version in MicroStrategy 10.x


Community Admin

• Strategy


This KB addresses an issue seen when updating Health Center. Health Center update states the version is outdated although the console is running the latest version in MicroStrategy 10.x.

When launching the Strategy Health Center Console in 10.x, users have the option to update to the latest version through a file or from the web by navigating to File > Health Center Update. If an update is not needed, a pop up window will display with the following message:
 

ka04W000000Ofj0QAC_0EM440000002HEs.jpeg


Your System is running the latest version.

 
For Strategy 9.x versions, the latest version available for Health Center is version 12.1:

ka04W000000Ofj0QAC_0EM440000002HEo.jpeg

 
For Strategy 10.x versions, the latest version available for Health Center is version 12.2:

ka04W000000Ofj0QAC_0EM440000002HEp.jpeg

Note: To verify the version of Health Center, refer to the file HealthCenterUpdateVersionInfo.xml located in the Common Files folder where Heath Center is installed.
 
However, in Health Center 10.x, users do not receive the notification that the console is up to date. Instead, users will notice the update window says an update is needed from version 12.2 to version 12.1 with no option to complete the update, as shown below:

ka04W000000Ofj0QAC_0EM440000002HEq.jpeg

 
STEPS TO REPRODUCE:

  1. Open the Health Center Console
  2. Navigate to File > Health Center Update > Update From Strategy Web
  3. Notice the error message displays

Note: Notice that even though it is up to date with version 12.2, the screen says to update from 12.2 to 12.1
 
CAUSE:
This issue is classified as a defect in Strategy Health Center 10.x. 
ACTION:
This issue has been addressed in Strategy version 10.6 and newer.


Comment

0 comments

Details

Knowledge Article

Published:

May 18, 2017

Last Updated:

March 31, 2018