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KB263891: Are mobile browsers supported for use with MicroStrategy Suite?

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• Strategy

This knowledge base articles explains MicroStrategy's position in supporting browsers on mobile devices.

Question:

Is accessing the Strategy Suite via a mobile browser, such as Safari on iOS or Chrome on Android, supported?

Answer: 

Connecting to the Strategy Suite (Library, Web) via any mobile browser is not certified or supported in any configuration.
Any issues that arise while using Strategy on a mobile device (i.e., iPad, iPhone, Android phone, Android tablet)  must be tested through the desktop version of the browser. Strategy Technical Support will only troubleshoot issues that occur in the desktop version of the browser.
To access Strategy projects on a mobile device, use the Strategy Mobile apps.
 

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Knowledge Article

Published:

May 23, 2017

Last Updated:

March 12, 2024