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KB264690 : The MicroStrategy Download Site doesn't start downloading when clicking "Download Now"


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• Strategy


This article explains how to resolve errors that appear when downloading from the Download site.

The MicroStrategy Download Site is a download repository of Strategy Secure Enterprise, Mobile, and Desktop products. In certain scenarios, users may encounter a problem with downloading due to their browser's security settings. 

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If clicking Download does not start the download process, see if your web browser displays the following warning. If so, perform the following actions:

 

Firefox

On the warning, use the drop-down to select Disable Protection on This Page.

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Google Chrome

On the warning, select Load Anyway.

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After disabling this protection, you should be able to downloads as usual. Please contact Strategy Technical Support if you are still encountering difficulties.


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Knowledge Article

Published:

May 24, 2017

Last Updated:

July 22, 2024