KB267424: How to Report a Problem or Send Feedback through Usher

The following procedure describes how to Send Feedback and how to Report a Problem in the Usher Security application.
 

1. Open the iOSor Android application which has the application icon seen below.

1. Once the application is opened you will open to a screen similar to the one below. In the bottom right hand corner of this screen is the settings button. Tap on the settings button.

 
To Send Feedback skip to step 3A and to Report a Problem skip to step 3B
 
Note: The feature to Send Feedback is used when a problem is not currently existing, but if you currently have a question that you wish for Usher Support to follow up on. This can be for basic questions or for possible enhancement requests.
Note: The Feature to Report a Problem is used when a problem is currently happening and troubleshooting is required. The questions can be basic or complex. Log files for the users device will be attached to the email received by support.
 
3A. Once you are in the settings for Usher you will see a link under CONTACT US labeled Send Feedback. Tap on Send Feedback. This will take you to a similar screen in step 5.
 

 
Skip to step 5
 
 
3B. Once you are in the settings for Usher you will see a link under CONTACT US labeled Report a Problem. Tap on Report a Problem.
 

1. Once you hit Report a Problem Now you must determine what kind of issue you are receiving. You may choose from the list of below. Once you find the appropriate issue type, tap on it to proceed forward.

1. Now before sending the report to Support, it is important to give a brief description of the question or issue you have so Support can begin be evaluating the request.

1. Once you have written your message, you may click Send to form an email to support. You can do this by scrolling down the page to the send button and tapping it.

Note: To send an email from the app to Support, the user must have a mail client currently installed on their device such as GMail, Outlook, Apple Mail, Or Yahoo.
 
 

1. Once the email is formed it will automatically have the To: section assigned to support@usher.com

 
Note: If you have an existing case, it is at this time you can place your case number into the subject line of the email. 
Once the email is formed you may click send and it will notify Usher Support that you have a question or a problem with the application.