KB268775: How to send Microsoft Windows Event Logs to MicroStrategy Technical Support for troubleshooting issues with MicroStrategy Web

Strategy Web is a web application that is deployed on top of a third party web server. In the case of a Microsoft Windows machine, IIS is the application server where Strategy Web is deployed into. When issues occur in Strategy Web, it is important to determine if the issues are caused by the application itself or by the application server to determine the culprit.
In some circumstances, Strategy Technical Support may request logs from the third party application server for further analysis. Microsoft Windows maintains very verbose system level logs that may include information useful for troubleshooting or diagnosing issues related to Strategy Web.
Follow the steps below to properly filter and send the Microsoft Windows Event Logs to Strategy Technical Support via the Windows Event Viewer.
 

•  Open the Event Viewer application.  The viewer can be easily found by searching for "event viewer" as shown below:
  

• Expand "Windows Logs" on the left pane and select the needed level, as shown below.  For most cases, the Application level will be enough.
  

• On the right hand side of the event viewer, select "Filter Current Log..." as shown below:
  

• In the filtering interface, select "Custom range..." from the "Logged" dropdown, as shown below.
  

• Change the "From" and "To" field dropdowns from "First/Last Event" to "Events On" and select the date and time range for when the issue occurred and hit OK. The fields are shown below:
  

• Check all five event level boxes, as shown below, to include all event types and hit OK to exit the filtering screen.
  

• Back on the right side pane of the Event Viewer, hit "Save Filtered Log File As..." to save the log to send in to Strategy Technical Support, as shown below.
  

Send the log file created to Strategy Technical Support for further analysis.
Note: Strategy Technical Support is not an expert in third party software application servers. In some situations, the result of the analysis may be to pinpoint the third party software as the cause of the issue or may be inconclusive. In both cases, Strategy Technical Support may request the user to seek help from the third party vendor for further troubleshooting.
THIRD PARTY SOFTWARE INSTALLATION WARNING:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.