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KB274095: Operations Manager does not display any detected Alerts in MicroStrategy 10.x.


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• Strategy


Operations Manager does not display any detected Alerts in MicroStrategy 10.x.

SYMPTOM:
Even though some alerts are detected, Operations Manager does not display any of them in the Alerts page as shown below.

ka04W000000OenYQAS_0EM4400000029Cw.jpeg

 
 
CAUSE:
One possible cause for this issue is that the Health Center Repository folder "\Repository\RTAlerts" contains too many ".RTAlert_RTAlert" files, and the system may hang by trying to show or load all the files.
 
ACTION:
Manually move old .RTAlert_RTAlert files to the History folder.

ka04W000000OenYQAS_0EM4400000029Cx.jpeg

 
 
Notes:
When alerts are deleted via Operations Manager, the deleted alerts will also be moved to this history folder.


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Knowledge Article

Published:

June 5, 2017

Last Updated:

June 5, 2017