SYMPTOM:
In Strategy Web 9.x or 10.x, when a large document or dashboard has finished executing in the Strategy Intelligence Server and begins rendering in Firefox, after some time the pop-up shown below appears:
Warning: Unresponsive script A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. Script: https://<web server name>/MicroStrategy/javascript/libraries/html2canvas.js?v=-2018184671:2842
Because this is a browser memory resources problem, the only solution available from the Strategy side to resolve this issue is to apply incremental fetch settings whenever possible, and reduce the complexity of the document. Both of those options can help to keep the rendering time down. For more information refer to tech note TN19625.
Third Party Software Installation WARNING:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.