SYMPTOM:
When creating a Visual Insight dashboard with two or more layouts, or sheets, users can encounter an error if a specific sequence of actions are taken. These actions involve showing/hiding of the properties, filter, and editor panes in Strategy Web 10.1. The error is shown below:
Error An error has occurred We are sorry for the inconvenience. Please contact your administrator for help. Hide Details Invalid State.
CAUSE:
This is an identified defect in Strategy Web 10.1.
ACTION:
The issue is not reproducible in new dashboards starting from MicroStratgey version 10.3, but it does not fix those created before this release. The fix that prevents the error from happening in all dashboards affected by the issue has been addressed to Strategy version 10.4. Please upgrade to this release to take advantage of the fix.