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KB275878: The URL API mstr://?evt=3988 to toggle offline mode causes crash with MicroStrategy Mobile 10.1 Hotfix1 app running on iOS 9


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• Strategy


The URL API mstr://?evt=3988 to toggle offline mode causes crash with MicroStrategy Mobile for iPad/iPhone App 10.1 Hotfix1 running on iOS 9.

SYMPTOM: 
The URL API mstr://?evt=3988 to toggle offline mode causes crash with Strategy Mobile for iPad/iPhone App 10.1 Hotfix1 running on iOS 9.
 
STEPS TO REPRODUCE:

  • In Strategy Web, create a Report Services document.
  • Add a text box with a hyperlink "mstr://?evt=3988" as shown below:
ka04W000001MKpYQAW_0EM4400000029uP.jpeg
  • Save the document.
  • Run the document on iPad, click the text box to activate and deactivate offline mode quickly for about 20 to 30 times, then the App crashes.

 
CAUSE: 
This is a known issue with Strategy Mobile 10.1 Hotfix1 app running on iOS 9.
 
ACTION: 
This issue has been addressed in Strategy Mobile 10.2 app for iOS.
 
The Strategy Internal Reference Number for the issue discussed in this technical note is DE25035.


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Knowledge Article

Published:

April 6, 2017

Last Updated:

April 6, 2017