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KB281061: "Hostname verification failed" error shown instead of ESRI Maps widget using WebLogic and MicroStrategy Web


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"Hostname verification failed" error shown instead of ESRI Maps widget using WebLogic and MicroStrategy Web

DESCRIPTION:
When running a Report Services Document or Visual Insight Dashboard, the following error message is displayed instead of the ESRI Map widget:

ka04W00000147xMQAQ_0EM440000002V6i.jpeg

 


com.Strategy.utils.cache.CacheException: Hostname verification failed: HostnameVerifier=weblogic.security.utils.SSLWLSHostnameVerifier, hostname=www.arcgis.com.

 
 
CAUSE:
This issue is specific to Oracle WebLogic. Strategy Web requests an ESRI access token in order to allow end users to access ESRI Maps within Strategy Web. This request is performed through SSL/TLS. 
ESRI uses a wildcard in the SSL server certificate for their ESRI ArcGIS domain (i.e. *.arcgis.com). By default, Oracle WebLogic does not trust certificates with wildcard hostnames and in consequence thows the error message above.
 
ACTION:
Enable wildcard hostname verification by following the steps below:
1. Open WebLogic Console
2. Go to Servers > Configuration > SSL > Advanced
3. Select "Custom Hostname Verifier" under "Hostname Verification".
4. Under "Custom Hostname Verifier" enter the following:
 

weblogic.security.utils.SSLWLSWildcardHostnameVerifier

5. Restart WebLogic
 
 
 
Third Party Software Installation: WARNING:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.


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Knowledge Article

Published:

July 13, 2017

Last Updated:

July 13, 2017