KB286268: Zooming out of an ESRI map visualization in Visual Insight before exporting it to PDF will display gray splitting bars on the map in MicroStrategy Web 10.2

SYMPTOM
Starting in Strategy Web 10.2, users can export an ESRI map visualization in Visual Insight to PDF. Note: For information on this, refer to tech note KB273685, the Visualizations section.
When using Google Chrome, if the user zooms out of the visualization in Visual Insight and then exports to PDF, the map background will appear split into pieces, as shown below. 

This issue occurs with Density, Area, and Marker map types.
STEPS TO REPRODUCE 

• Create a visual insight dashboard in Strategy Web 10.2.
• Insert a dataset which contains an attribute that is a geoattribute.
• Click the map visualization. 
• Insert the geoattribute onto the map, and the map will display as shown below:
  

• Zoom Out using the Strategy zoom, as shown below:
  

• Export to PDF. Observe that the map appears broken.

 
CAUSE
This is an identified defect in Strategy Web 10.2.
ACTION
This issue has been addressed via the new export engine in Strategy version 10.6 please upgrade to take advantage of the fix. 
The Strategy Internal Reference Numbers for the issue discussed in this technical note are DE27405 and US31664.
KB286268