KB286317: Users get the “No Internet connection” error message when running ESRI map in MicroStrategy Desktop 10.1 Hotfix 1

SYMPTOM:
Users get the “No Internet connection” error message when running ESRI map in Strategy Desktop 10.1 Hotfix 1, even though network is available.

 
STEPS TO REPRODUCE:

1. Create a dashboard with ESRI map in Strategy Desktop 10.1 Hotfix 1.
2. Execute the dashboard and the above error message appears.
    

CAUSE:
The client machine doesn’t have access to www.google.com.
 
When Strategy Desktop is started, an Internet connectivity check is performed to see if an Internet connection is available. This check is performed by pinging www.google.com.
 
ACTION:
Users need to make sure the client machine can access www.google.com successfully.
 
This issue has been fixed in Strategy 10.3. Take advantage of upgrading for a fix.
 
The Strategy Internal Reference Number for the issue discussed in this technical note is DE25920.
KB286317