KB287153: "Application-defined or object-defined error" error appears when editing document in MicroStrategy Developer 10.x.

Salesforce Solutions Architect • Strategy

This document shows a known issue where "Application-defined or object-defined error" error appears when editing document in MicroStrategy Developer 10.x. This is because ChartActiveX.ocx was not registered correctly when installing MicroStrategy Developer. The resolution is to unregister and re-register ChartActiveX.ocx.

SUMMARY:
This document shows a known issue where "Application-defined or object-defined error" error appears when editing document in Strategy Developer 10.x. This is because ChartActiveX.ocx was not registered correctly when installing Strategy Developer. The resolution is to unregister and re-register ChartActiveX.ocx.

SYMPTOM:
"Application-defined or object-defined error" error appears when editing document in Strategy Developer 10.x as shown below:


Application-defined or object-defined error

This issue most likely occurs in Windows Server 2012 R2, and complete uninstall and resintall of Strategy cannot resolve the issue. Process monitor log indicates Strategy Developer process failed to load file Strategy\Developer\ChartActiveX.ocx as shown below:

However, ChartActiveX.ocx is not under Developer folder. The correct path is Common Files\Strategy\ChartActiveX.ocx.

CAUSE:
One possible cause is ChartActiveX.ocx was not registered correctly when Strategy Developer 10.x was installed.

ACTION:
Follow the tech note below to unregister and re-register ChartActiveX.ocx:
KB11873: How to register and unregister .dll or .ocx (control) files using the RegSvr32 Windows utility

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Knowledge Article

Published:

April 10, 2017

Last Updated:

October 12, 2017