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KB287371: Enterprise Manager Dataload gets stuck and does not complete in MicroStrategy 10.1 and MicroStrategy 10.2


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• Strategy


Enterprise Manager Dataload gets stuck and does not complete in MicroStrategy 10.1 and MicroStrategy 10.2

SYMPTOM:
In Strategy 10.1 and Strategy 10.2, opening Enterprise Manager from Operations Manager, dataload stops while loading data and does not finish the task.
 

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CAUSE:
This issue is happening in environments where the Operating System is installed in a language other than US English. It is not specific to an Operating System but rather due to language and regional settings.
ACTION:
This issue has been addressed in Strategy 10.3. Please consider upgrading to this version to benefit from the fix.
 
WORKAROUND:
In some cases, the workaround is to install Enterprise Manager on a machine with language and regional settings in US English.

ka04W000000OfqIQAS_0EM4400000029Cq.jpeg

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Knowledge Article

Published:

May 24, 2017

Last Updated:

July 17, 2017