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KB289007: "The MicroStrategy installer program requires AIX support level 6100-05 or higher to run." error occurs when installing MicroStrategy 10.3 on AIX platform


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This issue has been classified as a defect by MicroStrategy. The impact is limited to MicroStrategy 10.3 product installation on AIX platform. A workaround is available in the current document. A solution/code fix for this issue is not available in current releases but is being reviewed for a future MicroStrategy release.”

SYMPTOM
While installing Strategy 10.3 on AIX 6.1, the following error is encountered:


/Installations/QueryReportingAnalysis_AIX/setup.sh -console
Checking for running instances.......done.
The Strategy installer program requires AIX support level 6100-05 or higher to run.

 
CAUSE
This is a known issue with Strategy 10.3 installation on AIX platforms.
 
ACTION
This issue has been addressed in Strategy Secure Enterprise 10.4.
The Strategy Internal Reference Number for the issue discussed in this technical note is DE31436.
WORKAROUND
The error is caused by use of '-lt' to compare strings. Even if OS version is higher, it will return true and result in this error. Follow the steps below to apply the workaround:
 

  1.  Modify the setup.sh file (used for the Strategy 10.3 installation):
  2. Locate the AIX section
    
     AIX) 
     OS_VERSION=`oslevel -r`
     if [ "$OS_VERSION" -lt "6100-05" ] ; then
     echo "The Strategy installer program requires AIX support level 6100-05 or higher to run."
     terminateWithError 5
     fi
     ;;

  3. Modify “–lt” to "<"
  4. Save and close the setup.sh file and re-launch the installation. 

 


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Knowledge Article

Published:

April 16, 2017

Last Updated:

April 16, 2017