KB294936: Users get the “Invalid login mode” error when accessing a project with its name in Chinese in MicroStrategy Web

SYMPTOM:
After deploying Strategy Web 10.3 in a Tomcat 8 Web Server, users get the “Invalid login mode” error when accessing a project with its name in Chinese.
 
STEPS TO REPRODUCE:

• Deploy Strategy Web 10.3 in Tomcat 8.
• Open Strategy Web and enter the user name and password to access a project with its name in Chinese.
  
  

• The error message “Invalid Login Mode” is returned and the project name turns into question marks.
  
  

• Tomcat log file also returns: Could not find project ‘???’
  
  

CAUSE: 
Chinese characters cannot be recognized by Tomcat 8.
 
Workaround:
Modify the server.xml file under Tomcat and insert the following line to the <Connector> node:
URIEncoding="GBK"  useBodyEncodingForURI="true"
 

 
Restart Tomcat after doing the modification.