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KB297040: Installation of Health Center fails in MicroStrategy Secure Enterprise 10.x when installing on AIX operating systems


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• Strategy


When installing MicroStrategy Secure Enterprise 10.x or when installing Health Center as a standalone product, the installation may fail.

SYMPTOM
When installing Strategy Secure Enterprise 10.x or when installing Health Center as a standalone product, the installation may fail with an error similar to the following (from install.log): 
 


AM:SEVERE: Error processing health center : Error 3
AM:SEVERE: Checking file integrity....
   The installation files integrity check has failed.
   Please ensure that the installation files have been 
   downloaded successfully and if using FTP to move across
   hosts, ensure binary mode is used.
   

AM:SEVERE: libjvm.so preloadLibrary(/software/Installations/QueryReportingAnalysis_AIX/HealthCenter/jre/jre/lib/ppc64/compressedrefs/libj9vm27.so): Could not load module /software/Installations/QueryReportingAnalysis_AIX/HealthCenter/jre/jre/lib/ppc64/compressedrefs/libj9vm27.so.
	Dependent module libj9thr27.so could not be loaded.
Could not load module libj9thr27.so.
System error: No such file or directory
Could not load module /software/Installations/QueryReportingAnalysis_AIX/HealthCenter/jre/jre/lib/ppc64/compressedrefs/libj9vm27.so.
	Dependent module /software/Installations/QueryReportingAnalysis_AIX/HealthCenter/jre/jre/lib/ppc64/compressedrefs/libj9vm27.so could not be loaded.
libjvm.so failed to load: j9vm27

 
Only the Health Center product is affected and other products seem to install correctly.
 
CAUSE
The issue is due to the default tar program on AIX being unable to successfully extract the TAR archive. When extracted, some files are not correctly named and will cause errors similar to the above. 
 
ACTION
In order to resolve the issue, use GTAR(GNU Tar) in order to extract the provided tar file. 


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Knowledge Article

Published:

March 31, 2017

Last Updated:

March 31, 2017