KB299953: MicroStrategy Developer freezes when attempting to create a new print device in MicroStrategy 10.x when the Intelligence Server is on Linux/Unix operating systems

SUMMARY
This document describes a known issue in Strategy Secure Enterprise 10.x with the creation of a print device through Developer when the Strategy Intelligence Server is on Linux/Unix operating systems
 
SYMPTOM
Strategy Developer 10.x freezes when attempting to create a new print device.

The following message will be written to the DSSErrors.log when the issue occurs

[Kernel][Error] MSICommandQTask::Run: MBase::BaseException Find target process dead while waiting for reply in QTask while task execution of command 1840 with type 168

• In Strategy Developer browse to Administration->Delivery Managers->Devices
• Right click and select the option for new Device
• Select the print device option and click “OK”
  

 
4. At this point Strategy Developer will become unresponsive.
 
CAUSE
This is a known issue in Strategy Secure Enterprise 10.x which is logged with internal reference number
 
ACTION
This issue is scheduled to be fixed in an release of Strategy 10.3HF1 and its predecessors.