KB300544: Using Advance Drilling to a heirachy will get stuck on the small processing request wait page in MicroStrategy Web 10.2

SYMPTOM:
In Strategy Web 10.2 users can use the Advanced Drill pane to drill onto other attributes. However, when drilling to a heirachy, the report does not refresh and stays on the small processing request window, as shown below:

Current status: Running Report
Check status again

• Create a report with Category, Day, Year, Subcategory and any 2 metrics.
• Save the report.
• In the Default Project preferences under the drill settings, check the radio button for "link to advanced drill editor" as shown below.
  

• Save the changes and run the report.
• Right click on the Subcategory attribute, click on 'Drill', and then 'More options', as shown below.
  

• This will bring up the advance drill editor. Choose a hierarchy to drill to and hit apply.
• Notice the loading screen animation will get stuck there.

CAUSE:
This is an identified defect in Strategy Web 10.2.
ACTION:
This issue has been addressed in Strategy Web 10.4. Upgrade to this version to take advantage of this fix.
WORKAROUND:
Users can click on the "Check Status Again" button and the results will display correctly.