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KB300881: Administrator contact information in project defaults does not change the contact email in error message "Please contact your administrator for help"


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• Strategy


SYMPTOM:
In Strategy Web 10.3, user sometimes encounter following error message:

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There is a hyperlink for word contact to automatically generate the email. But the administrator's email is not embedded.
Change in Web Preference > Project Defaults > Administrator contact information > does not change the contact email in the error message.
 
CAUSE:
Currently, the mailto value is hardcoded to empty value in javascript file and are not able to change via settings.
 
ACTION:
An enhancement request has been logged to support change the contact email in Strategy Web.
Strategy will continue to investigate and post updates as soon as they are available.
 


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Knowledge Article

Published:

June 13, 2017

Last Updated:

July 17, 2017