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KB30092: Web Services does not respond when using HTTPS while running MicroStrategy


Community Admin

• Strategy


When using HTTPS, Web Services connection fails with exception

SYMPTOM:
When using HTTPS, Web Services connection fails and returns the following error message.
 

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Exception caught in TestService. Exception text = ; nested exception is: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

 
STEPS TO REPRODUCE
1. Turn on HTTPS on the Web Server
2. Connect to Web Services welcome page and fill out the requested parameters (as shown below), then click Run.
 

ka04W000000OhCdQAK_0EM4400000028KK.jpeg

CAUSE:
Certificate validation failed due to its invaild state. In this case, trial certificate was used, which has been expired already.
 
ACTION:
Add the server's certificate to the KeyStore with the trusted certificates. For more information for this issue and how you can fix this issue, please refer to:  Oracle Documentation
 
 


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Knowledge Article

Published:

May 31, 2017

Last Updated:

May 31, 2017