KB301734: Alter Address command in Command Manager for users will return "null" error.

• Strategy

SUMMARY:
This article discusses a known issue with Command manager in Strategy 10.2 and 10.3.

SYMPTOM:
In Strategy Command Manager 10.2 and 10.3 when using the ALTER ADDRESS procedure to rename an address for a user gives a null error as seen in the below screenshot.

STEPS TO REPRODUCE:
1. Execute below commands in Command Manager:


CREATE USER "test01";


ADD ADDRESS "01 EMAIL" PHYSICALADDRESS "01@01.com" DELIVERYTYPE EMAIL DEVICE "generic EMAIL" TO USER "test01";

2. Execute below command to alter the address:


ALTER ADDRESS "011 PRINT" FOR USER "test01"; It says that the syntax is correct but errors out as "null"

CAUSE:
This is a known issue in Strategy Command Manager 10.2 and 10.3.

ACTION:
This issue has been fixed in Strategy Command Manager 10.4. Please upgrade to take advantage of the fix.

WORKAROUND:
Use REMOVE address and then ADD address again to alter the address.

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Knowledge Article

Published:

June 12, 2017

Last Updated:

June 12, 2017