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KB30249: When running the ScanMD, no test is available to be selected and the message: "The tree is empty" displays


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When running the ScanMD, no test is available to be selected and the message: "The tree is empty" displays

SYMPTOM
When running the ScanMD, in Step 3, there is no test available to be selected and the following message displays:

ka04W00000148PAQAY_0EM440000002EWO.gif


The tree is empty

Also, when clicking on "Add test", the following error occurs:
 

ka04W00000148PAQAY_0EM440000002EWP.gif


Unable to add test library. Object variable or With block variable not set

CAUSE
Microsoft Core XML Services (MSXML) 6.0 is required to execute the ScanMD. Please see more details on the operating system requirements in:
 
KB35809: Using ScanMD to fix known logical metadata inconsistencies in the MicroStrategy Product Suite 9.4.x - 10.2 Hotfix1
 
ACTION
Please download and install Microsoft Core XML Services (MSXML) 6.0. Click on the following link and follow the instructions to install MSXML6.dll:
 
http://www.microsoft.com/downloads/details.aspx?FamilyID=993c0bcf-3bcf-4009-be21-27e85e1857b1&displaylang=en
 
After the installation, the ScanMD now should display all available tests.
 
Third Party Software Installation:
WARNING:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.
 
 
 


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Knowledge Article

Published:

April 11, 2017

Last Updated:

April 11, 2017