KB302554: MicroStrategy License Manager 9.x-10.x closes unexpectedly on AIX Operating Systems

• Strategy

SYMPTOM
When using the Strategy License Manager 9.x-10.x on AIX Operating Systems to generate an activation file, it may close unexpectedly. No errors are written to the logs but depending on system settings a core file and a java hotspot error log may be generated.
It's also possible this crash can occur while installing Strategy 9.x-10.x if the option to automatically generate the activation file at the end of the installation is selected.

CAUSE
This is a known issue which is caused by a bug in the IBM xlC runtime on the AIX system. This issue is described in the IBM documentation here. The following versions have this issue:

Certified Supported AuthenticationLegacy Strategy for OfficeStandardYesLDAPYesGuestYesTrustedYes (SiteMinder, Tivoli)KerberosYesNTLMYesOpenID Connect (OIDC)NoStrategy IdentityNoSAML OktaNoSAML ADFSNoxlC.rte13.1.0.0xlC.rte13.1.0.1xlC.rte13.1.0.2xlC.rte13.1.0.3xlC.rte13.1.0.4xlC.rte13.1.2.0xlC.rte13.1.3.0	Certified Supported AuthenticationLegacy Strategy for OfficeStandardYesLDAPYesGuestYesTrustedYes (SiteMinder, Tivoli)KerberosYesNTLMYesOpenID Connect (OIDC)NoStrategy IdentityNoSAML OktaNoSAML ADFSNoxlC.rte13.1.0.0xlC.rte13.1.0.1xlC.rte13.1.0.2xlC.rte13.1.0.3xlC.rte13.1.0.4xlC.rte13.1.2.0xlC.rte13.1.3.0
Certified Supported AuthenticationLegacy Strategy for OfficeStandardYesLDAPYesGuestYesTrustedYes (SiteMinder, Tivoli)KerberosYesNTLMYesOpenID Connect (OIDC)NoStrategy IdentityNoSAML OktaNoSAML ADFSNoxlC.rte13.1.0.0xlC.rte13.1.0.1xlC.rte13.1.0.2xlC.rte13.1.0.3xlC.rte13.1.0.4xlC.rte13.1.2.0xlC.rte13.1.3.0	Certified Supported AuthenticationLegacy Strategy for OfficeStandardYesLDAPYesGuestYesTrustedYes (SiteMinder, Tivoli)KerberosYesNTLMYesOpenID Connect (OIDC)NoStrategy IdentityNoSAML OktaNoSAML ADFSNoxlC.rte13.1.0.0xlC.rte13.1.0.1xlC.rte13.1.0.2xlC.rte13.1.0.3xlC.rte13.1.0.4xlC.rte13.1.2.0xlC.rte13.1.3.0
Certified Supported AuthenticationLegacy Strategy for OfficeStandardYesLDAPYesGuestYesTrustedYes (SiteMinder, Tivoli)KerberosYesNTLMYesOpenID Connect (OIDC)NoStrategy IdentityNoSAML OktaNoSAML ADFSNoxlC.rte13.1.0.0xlC.rte13.1.0.1xlC.rte13.1.0.2xlC.rte13.1.0.3xlC.rte13.1.0.4xlC.rte13.1.2.0xlC.rte13.1.3.0	Certified Supported AuthenticationLegacy Strategy for OfficeStandardYesLDAPYesGuestYesTrustedYes (SiteMinder, Tivoli)KerberosYesNTLMYesOpenID Connect (OIDC)NoStrategy IdentityNoSAML OktaNoSAML ADFSNoxlC.rte13.1.0.0xlC.rte13.1.0.1xlC.rte13.1.0.2xlC.rte13.1.0.3xlC.rte13.1.0.4xlC.rte13.1.2.0xlC.rte13.1.3.0
Certified Supported AuthenticationLegacy Strategy for OfficeStandardYesLDAPYesGuestYesTrustedYes (SiteMinder, Tivoli)KerberosYesNTLMYesOpenID Connect (OIDC)NoStrategy IdentityNoSAML OktaNoSAML ADFSNoxlC.rte13.1.0.0xlC.rte13.1.0.1xlC.rte13.1.0.2xlC.rte13.1.0.3xlC.rte13.1.0.4xlC.rte13.1.2.0xlC.rte13.1.3.0	Certified Supported AuthenticationLegacy Strategy for OfficeStandardYesLDAPYesGuestYesTrustedYes (SiteMinder, Tivoli)KerberosYesNTLMYesOpenID Connect (OIDC)NoStrategy IdentityNoSAML OktaNoSAML ADFSNoxlC.rte13.1.0.0xlC.rte13.1.0.1xlC.rte13.1.0.2xlC.rte13.1.0.3xlC.rte13.1.0.4xlC.rte13.1.2.0xlC.rte13.1.3.0
Certified Supported AuthenticationLegacy Strategy for OfficeStandardYesLDAPYesGuestYesTrustedYes (SiteMinder, Tivoli)KerberosYesNTLMYesOpenID Connect (OIDC)NoStrategy IdentityNoSAML OktaNoSAML ADFSNoxlC.rte13.1.0.0xlC.rte13.1.0.1xlC.rte13.1.0.2xlC.rte13.1.0.3xlC.rte13.1.0.4xlC.rte13.1.2.0xlC.rte13.1.3.0	Certified Supported AuthenticationLegacy Strategy for OfficeStandardYesLDAPYesGuestYesTrustedYes (SiteMinder, Tivoli)KerberosYesNTLMYesOpenID Connect (OIDC)NoStrategy IdentityNoSAML OktaNoSAML ADFSNoxlC.rte13.1.0.0xlC.rte13.1.0.1xlC.rte13.1.0.2xlC.rte13.1.0.3xlC.rte13.1.0.4xlC.rte13.1.2.0xlC.rte13.1.3.0
Certified Supported AuthenticationLegacy Strategy for OfficeStandardYesLDAPYesGuestYesTrustedYes (SiteMinder, Tivoli)KerberosYesNTLMYesOpenID Connect (OIDC)NoStrategy IdentityNoSAML OktaNoSAML ADFSNoxlC.rte13.1.0.0xlC.rte13.1.0.1xlC.rte13.1.0.2xlC.rte13.1.0.3xlC.rte13.1.0.4xlC.rte13.1.2.0xlC.rte13.1.3.0	Certified Supported AuthenticationLegacy Strategy for OfficeStandardYesLDAPYesGuestYesTrustedYes (SiteMinder, Tivoli)KerberosYesNTLMYesOpenID Connect (OIDC)NoStrategy IdentityNoSAML OktaNoSAML ADFSNoxlC.rte13.1.0.0xlC.rte13.1.0.1xlC.rte13.1.0.2xlC.rte13.1.0.3xlC.rte13.1.0.4xlC.rte13.1.2.0xlC.rte13.1.3.0
Certified Supported AuthenticationLegacy Strategy for OfficeStandardYesLDAPYesGuestYesTrustedYes (SiteMinder, Tivoli)KerberosYesNTLMYesOpenID Connect (OIDC)NoStrategy IdentityNoSAML OktaNoSAML ADFSNoxlC.rte13.1.0.0xlC.rte13.1.0.1xlC.rte13.1.0.2xlC.rte13.1.0.3xlC.rte13.1.0.4xlC.rte13.1.2.0xlC.rte13.1.3.0	Certified Supported AuthenticationLegacy Strategy for OfficeStandardYesLDAPYesGuestYesTrustedYes (SiteMinder, Tivoli)KerberosYesNTLMYesOpenID Connect (OIDC)NoStrategy IdentityNoSAML OktaNoSAML ADFSNoxlC.rte13.1.0.0xlC.rte13.1.0.1xlC.rte13.1.0.2xlC.rte13.1.0.3xlC.rte13.1.0.4xlC.rte13.1.2.0xlC.rte13.1.3.0

Users can check the version of xlC.rte by running the following command:


lslpp -l | grep xlC.rte

ACTION
In order to resolve the issue, administrators should install the fixpack provided by IBM.

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Knowledge Article

Published:

April 7, 2017

Last Updated:

April 7, 2017