SYMPTOM:
On Microsoft Windows, the following error occurs when trying to open the editor for a Print devicem, such as 'User selected printer':
Network Internal Error: Failed to UnPackMessage. Please note the error and call Strategy Tech Support.
For more information on why the Print Spooler service may be stopped, consult the following Strategy Knowledge Base technical note:
KB20847: The 'Print Spooler' service is stopped, and the Startup Type is set to Manual, after upgrading, installing, or uninstalling Strategy 9.0.0 GA
ACTION:
Open the Windows Services manager and start the 'Print Spooler' service
