KB303511: MicroStrategy Narrowcast Administrator 10.4 crashes when trying to Configure Sources

• Strategy

The issue described in this document has been classified as a defect by MicroStrategy. Users may encounter an error while trying to configure Narrowcast in MicroStrategy 10.4. A solution/code fix for this issue is available in current releases. A workaround is also provided in this document.

SUMMARY:
The issue described in this document has been classified as a defect by Strategy. Users may encounter an error while trying to configure Narrowcast in Strategy 10.4. A solution/code fix for this issue is available in current releases. A workaround is also provided in this document.

SYMPTOM:
In Strategy 10.4, Narrowcast Administrator crashes when trying to Configure Sources in the System Configuration Wizard.


Strategy 10 Narrowcast Server Files has stopped working
Windows can check online for a solution to the problem.

Users may also seen an Automation error.


Automation error
The object invoked has disconnected from its clients.

CAUSE:
This is an identified defect in Strategy Narrowcast Administrator 10.4.

ACTION:
This issue has been addressed in Strategy Narrowcast Administrator 10.4 Hotfix 1 and 10.5. Upgrade to that version to take advantage of this fix.

WORKAROUND:
Modify the JVM heap size with the following steps:

Close Narrowcast Administrator.
Select Start > Run and type regedit to launch the Registry Editor.
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MicroStrategy\JNI Bridge\Configuration\JVM Options.
Modify HeapMaxSize to a smaller value (such as 256M).

Re-open Narrowcast Administrator and test to see if the error still occurs.

Note: JNI Bridge 64 does not need to be changed.

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Knowledge Article

Published:

April 13, 2017

Last Updated:

April 13, 2017