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KB30787: "Error occurs during server instance clean-up process before attempting to start the instance. : Unexpected error occured. Access is denied" error occurs when connecting to the metadata using the MicroStrategy Configuration Wizard


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This article explains an error when trying to use the configuration wizard

SYMPTOM:
When configuring the Strategy Intelligence Server using the Strategy Configuration Wizard, after selecting the DSN to connect to the metadata database the following error is displayed:
 

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Error occurs during server instance clean-up process before attempting to start the instance. : Unexpected error occured. Access is denied.
 
CAUSE:
A possible cause for this issue is that the account being used to run the Strategy Intelligence Server has not been granted the local security policy "Debug programs".
 
ACTION:
Contact the system administrator to add the account under which the Strategy Intelligence Server is running to the 'Debug Programs' local security policy.
 


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Knowledge Article

Published:

July 21, 2017

Last Updated:

July 21, 2017