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KB30840: "Item 'Mobile cannot be found" error message appears when modifying a report's Report Data Options in MicroStrategy Developer 10.x


Stefan Zepeda

Salesforce Solutions Architect • Strategy


The following error  occurs when users try to edit the Report Data Options for any report: "Item 'Mobile cannot be found"

SYMPTOM:
The following error  occurs when users try to edit the Report Data Options for any report:

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Item 'Mobile' cannot be found
If the DSS Report Data Options Scope trace is enabled the following error message will get displayed:
System Error 0x80040005 (2147745797): Need to run the object to perform this operation
 
CAUSE:
This issue is caused by a corrupted configuration object which will prevent users from modifying the report data options of any report in the entire Metadata.
ACTION:
In order to fix this issue, the administrator must run the Metadata Update Utility (located in C:\Program Files\Common Files\MicroStrategy\MDUpdateUtil.exe) and update the metadata configuration as well as all the projects in the metadata.
For more information on how to run the Metadata update Utility refer to following technical note:
KB9694 How to run the Strategy Metadata Update Utility against Strategy 9.4.1 projects and newer


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Knowledge Article

Published:

June 13, 2017

Last Updated:

June 13, 2017