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KB310488: "Login Failure" error occurs when re-creating a session through trusted authentication after logout using MicroStrategy Web 10.3 and above

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• Strategy

SYMPTOM
After users log out of Strategy Web and attempt to log back in using the trusted authentication link, the following error message appears:

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Login Failure

 
 
When Intelligence Server is configured to allow third party users to connect, then a third party user session will be created instead of the error "Login Failure".
This issue is specific to Strategy JSP.
 
CAUSE
This is a known issue with Strategy 10.3 and above.
 
ACTION
This issue has been fixed in Strategy 10.4 HF2. Upgrade to that version and Hotfix to take advantage of the fix.
The issue has also been fixed in the Strategy 10.6 Feature Release.
 
WORKAROUND
Disable the Strategy Web Administration page setting "Show login page after user logout" to work around the issue.

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Knowledge Article

Published:

May 16, 2017

Last Updated:

May 16, 2017