KB310668: SSL Handshake aborted error when opening configuration link with TLS 1.2 connection used on Android OS below 5.0 device with MicroStartegy 10.4.

SYMPTOM:

Mobile users receive a "SSL handshake aborted: ssl=0x55df2208: I/O error during system call, Connection reset by peer. Your application will be restored to the original configuration." error message when opening a configuration link on an Android 4.x device when a TLS 1.2 connection is used as shown below:

STEPS TO REPRODUCE:

1. Create a configuration link for an android device in an environment using TLS 1.1 or 1.2 for connections.
2. Open that link on an Android device 4.x with a Strategy app 10.4.
 

CAUSE:

TLS 1.2 is supported on Android above 4.1, but not enabled by default on Android below 5.0. It was enabled starting version 5.0 as written here:
https://developer.android.com/about/versions/android-5.0-changes.html.
 

WORKAROUND:

Use an Android device with Android version 5.0 or above.
 

ACTION:

The behavior was changed in Strategy Android app version 10.5 that forces Android 4.x devices to use TLS 1.2. Please upgrade to that version of the app if you would like to use TS 1.2 on Android below 5.0 devices.