KB310677: Users receive a Javax.net.ssl.SSLProtocolException: SSL handshake aborted error on Android 4.x with MicroStrategy 10.5 app when opening a configuration link

SYMPTOM:
When opening a configuration link on an Android 4.x device with a Strategy 10.5 app mobile users receive an error message as shown below:

Javax.net.ssl.SSLProtocolException: SSL handshake aborted:
 Ssl=0x517f7750: Failure in SSL library, usually a protocol error
 Error: 14077102: SSL routines: SSLL23_GET_SERVER_HELLO: unsupported protocol (external/openssl/ssl/s23_clnt.c:714 0x4125ac40:0x00000000) Your application will be restored to the original configuration.

1. Create a configuration link for an android device.
2. Open that link on an Android device 4.x with a Strategy app 10.5.

CAUSE:
A possible cause might be that a TLS 1.0 is being used, while Strategy 10.5 app forces to use TLS 1.2, while TLS 1.0 is not allowed.
WORKAROUND:
Upgrade your protocol to TLS. 1.2
ACTION:
It is planned to allow both TLS 1.0 and TLS 1.2 usage in the Android 10.6 Strategy app however, since TLS 1.0 has potential safety concern, e.g. famous Heartbleed, Strategy suggests upgrading to TLS 1.2.
310677