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KB31161: How to ensure that a Web browser can communicate with MicroStrategy Web products and that MicroStrategy Web products can communicate with MicroStrategy Intelligence Server, and vice versa through a firewall


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Article outlines how to enable communication when a firewall is present in your configuration and the port numbers that are applicable and configurable.

INTRODUCTION
A firewall is part of a computer system or network that is designed to block unauthorized access while permitting authorized communications.
Port number is how a process identifies itself on the server on which it is running.
 
HOW TO ENABLE COMMUNICATION THROUGH A FIREWALL

  • Client Web browsers communicate with Strategy Web on port 80 (HTTP). If there is a firewall between the client and the Strategy Web Server, port 80 must be allowed to send and receive requests through the firewall.
  • Strategy Web products can communicate with Strategy Intelligence Server using any port that is greater than 1024. By default, the port used is 34952. If there is a firewall between the Intelligence Server and the Web Server, port 34952 must be allowed to send and receive TCP/IP requests through the firewall.
     
    Note: This port number is configurable but must match on both sides. Therefore, it must be changed on Strategy Web server as well as Strategy Intelligence Server. Consequently in Strategy Desktop it must be changed for all the project sources that connect to this Intelligence Server.
    In Strategy Web under Connection Properties for the Intelligence Server, the default port value is 0 as seen below. This means that it will use the default port number 34952 on the Intelligence Server side:
     
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  • If the port numbers for the Strategy Web product and Intelligence Server do not match, following error appears when the Strategy Web product tries to connect to the Intelligence Server.
     
ka04W000000OcbLQAS_0EM440000002HUG.jpeg
  • The Strategy Listener Service communicates with Strategy Web products and Intelligence Server on port 30172. If firewall is enabled, make sure port 30172 is allowed to send and receive TCP/IP and UDP requests through the firewall.
    Note:  This port number is not configurable.

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Knowledge Article

Published:

May 1, 2017

Last Updated:

May 1, 2017