KB31200: "Failed to start service Error Code: -1 Error Message: StartUpManager::StartUpManager():LoadServerDef failed. Return Code: 0x80041404" error occurs during the startup of MicroStrategy Intelligence Server 9.x-10.x when using a Sybase metadata d

SYMPTOM:
When starting a Strategy Intelligence Server 9.x-10.x the following error occurs and the startup fails:
 

Failed to start service Error Code: -1 Error Message: StartUpManager::StartUpManager():LoadServerDef failed. Return Code: 0x80041404'

 
The following error message can be found in the DSSErrors.log file on the Strategy Intelligence Server 8.x or 9.x machine: 
 

Find target process dead  while waiting for reply
Unknown failed. Unable to connect. Error type: System call error. Error communicating with connection process. Find target process dead  while waiting for reply. SQL Statement: INSERT INTO DSSMDOBJINFO VALUES (......
StartUpManager::LoadServerDef(): Failed to create connection to DSS Server <CastorServer>`s metadata. Trying the 2 time of total 2.
StartUpManager::LoadServerDef(): Failed to create connection to DSS Server <CastorServer>`s metadata: HResult = -2147216380.
StartUpManager::StartUpManager(): LoadServerDef failed. Return Code: 0x80041404.
Strategy Intelligence Server shutdown normally

 
CAUSE:
A possible cause of this issue is that the Sybase database's log segment is full. When the log segment fills up, changes to the database cannot be made until space is freed.
 
 
ACTION:
Contact the Database Administrator to backup/dump the log segment data and free up some space. After the space is freed, the Strategy Intelligence Server 9.x-10.x should be able to start.