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KB312848: "Unsupported device transmission type" error occurs when running the LIST ALL DEVICES script in Command Manager


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SUMMARY:
The issue described in this document has been classified as a defect by Strategy.  The issue occurs when running the script "LIST ALL DEVICES" in Strategy Command Manager 10.4.  A code fix is available in current releases.
 
DESCRIPTION:
When a user executes the script "LIST ALL DEVICES" in Command Manager, they will get the following error:

ka04W000000OeFMQA0_0EM4400000029AJ.jpeg


unsupported device transmission type
Task(s) execution completed with errors.

 
CAUSE:
This is an identified defect in Strategy Command Manager 10.4.
 
In Strategy 10.4, a new Transmitter was introduced called "Mobile Client Android".

ka04W000000OeFMQA0_0EM4400000029AK.jpeg

A new Device was also introduced called "Mobile GCM For Android" which uses this new Transmitter.

ka04W000000OeFMQA0_0EM4400000029AD.jpeg

This Transmitter type is not recognized by Command Manager resulting in the error.
 
ACTION:
This issue has been addressed in Strategy Command Manager 10.5.  Upgrade to that version to take advantage of the fix.
 
The Strategy Internal Reference Number for the issue described in this technical note is DE47497.


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Knowledge Article

Published:

June 12, 2017

Last Updated:

June 12, 2017