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KB31399: Flash is not listed as an available format for dashboard in MicroStrategy Narrowcast Server 9.0.x


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This Knowledge Base article describes flash is not listed as an available format for dashboard in MicroStrategy Narrowcast Server 9.0.x. This is because flash is not set as an available export format at the document property level. To resolve the issue, edit the document with either MicroStrategy Web or MicroStrategy Developer. Open the document properties and check the 'Flash' option under Available Export Formats.

SYMPTOM:
When creating linked documents in Strategy Narrowcast Administrator 9.0.x console, 'Flash attachment(.mht)' is not listed as an available format option for dashboard:
 

ka04W000000OdGqQAK_0EM440000002AzU.jpeg

 
CAUSE:
In Strategy, flash must be explicitly set as an available export format at the document property level:
 

ka04W000000OdGqQAK_0EM440000002AzT.jpeg

 
ACTION:
To resolve the issue, edit the document with either Strategy Web or Strategy Developer. Open the document properties and check the 'Flash' option under Available Export Formats.
 
Close and re-open the Strategy Narrowcast Administrator console to clear client side caches. The dashboard will now have flash as an available format.
 

ka04W000000OdGqQAK_0EM440000002AzV.jpeg

 


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Knowledge Article

Published:

June 22, 2017

Last Updated:

June 22, 2017