KB31496: "JVM Creation Failed (Not enough memory)" error appears when configuring Subscription Portal in Configuration Wizard in MicroStrategy Narrowcast Server

• Strategy

When clicking on "Next" button after Create a Subscription Portal site option as shown below is turned on in MicroStrategy Narrowcast Server Configuration Wizard, the following error pops up: "JVM creation failed (Not enough memory)."

SYMPTOM:
When clicking on "Next" button after Create a Subscription Portal site option as shown below is turned on in Strategy Narrowcast Server Configuration Wizard, the following error pops up:


JVM creation failed (Not enough memory)

CAUSE:
By design, the heap size for Portal is defined in the code (hard coded) and JVM HeapMaxSize in the registry is not used. Starting from Strategy 9.x, the hard-coded heap size is increased to 192MB.

ACTION:
To avoid this error, add “-Xmx64M;” to at the beginning of the value for HKEY_LOCAL_MACHINE\SOFTWARE\MicroStrategy\JNI Bridge\Configuration\JVM Options\WebOptions.

Registry Modification:
WARNING:
Modifying registry values incorrectly may cause serious, system-wide problems that may require the re-installation of Microsoft Windows. Any edit of the registry is done at the user`s own risk. Since these are user-initiated changes, they are not covered by any Strategy warranty. If using Microsoft Windows, the user should backup the registry and/or update an Emergency Repair Disk (ERD) prior to alterations.

Comment

0 comments

Details

Knowledge Article

Published:

May 24, 2017

Last Updated:

May 24, 2017