SYMPTOM:
The following error occurs when attempting to start Strategy Intelligence Server 9.x and 10.x from the Strategy Service Manager, as shown below:
Failed to start service Unexpected error occurred. The dependency service or group failed to start.
Could not start the Strategy Intelligence Server service on Local Computer Error 1068: The dependency service or group failed to start.
(Note: On Strategy Intelligence Server machine, go to Administrative Tools -> Services, open the Microsoft Services window and locate the Strategy Intelligence Server service. Click Dependencies tab, the above 3 dependencies are listed.)
One (or more) of the above fail to start. This is likely the case if the service is disabled or stopped in a manner that requires a manual restart. If this dependent service for the Intelligence Server is not running, the Intelligence Server will not start.
ACTION:
Startup the dependent service for the Intelligence Server that is not running. Take the NT LM Security Support Provider Service as an example:
On Strategy Intelligence Server machine, go to Administrative Tools -> Services, open the Microsoft Services window and located the NT LM Security Support Provider Service, as shown below:
Right-click on the NT LM Security Support Provider Service and select 'Properties'. Under the 'General' tab, under the 'Startup type' choose 'Automatic' to enable the service. Start up the service by clicking the 'Start' button then click 'OK' to save the changes, as shown below:
