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KB32043: "Item MergeColumnHeaderCells" error message appears when running a Dashboard in MicroStrategy Developer 9.4.x-10.x


Stefan Zepeda

Salesforce Solutions Architect • Strategy


This knowledge base article explains why "Item MergeColumnHeaderCells" error message appears when running a Dashboard in MicroStrategy Developer 9.4.x-10.x

SYMPTOM:
 When running a Dashboard in Strategy Developer 9.4.x-10.x the following error message appears:

ka02R000000kbthQAA_0EM440000002ECM.gif


Item 'MergeColumnHeaderCells' cannot be found 



CAUSE:
This error message appears due to the user does not have permission on one or more dashboard datasets.
 
ACTION:
Follow the steps below in order to locate the dashboard dataset (s) and configure the dataset Access Control List (ACL) properly:
 
1) Log into Strategy Developer with an user who has enough privilege in order to alter the dataset Access Control List (ACL).
2) Right Click on the affected dashboard. 
3) Select the option "Search for Component":
 

ka02R000000kbthQAA_0EM440000002ECK.jpeg

 
4) In this example the dashboard dataset name is "Report A":

ka02R000000kbthQAA_0EM440000002EC6.jpeg

 
5) Right Click on the Report name and select the option "Properties":

ka02R000000kbthQAA_0EM440000002ECO.jpeg

 
6) Select the tab "Security".   
7) Add the user or group "Everyone" with "View" permission:

ka02R000000kbthQAA_0EM440000002EC4.jpeg

 
8)   Save the change.
9)   Logout.
10) Login with the referred user.
11) Run the affected dashboard: 

ka02R000000kbthQAA_0EM440000002ECA.jpeg

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Knowledge Article

Published:

June 6, 2017

Last Updated:

June 6, 2017