SYMPTOM:
The following error message is received while attempting to start a Strategy Intelligence Server 9.x:
Sample Code/Error
Error 1053: The service did not respond to the start or control request in a timely fashion.
Additionally, the following error message appears when the Intelligence Server instance is started as an application:
Sample Code/Error
MSTRSvr.exe - Entry Point Not Found
The procedure entry point ?parse@AbstractDOMParser@xerces_2_7@@QAEXQBG@Z could not be located in the dynamic link library xerces-c_2_7.dll.
CAUSE:
More than one version of the library xerces-c_2_7.dll exists on the Intelligence Server machine. This can occur if third party software using this library is installed on the same machine.
A third party monitoring utility like Microsoft's Process Monitor can be used to identify the process accessing this library.
ACTION:
Change the PATH environment variable in the Intelligence Server machine, placing the Strategy folders before any third party software folders included in the variable.
WARNING MESSAGES: (Third Party Software Installation)
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.
