KB32113: “Object with ID `XXX` and type 4 (Metric) is not found in metadata. It may have been deleted.” error comes up when trying to add a dataset into a Dashboard in MicroStrategy Web

• Strategy

“Object with ID `XXX` and type 4 (Metric) is not found in metadata. It may have been deleted.” error comes up when trying to add a dataset into a Dashboard in MicroStrategy Web 9.x

SYMPTOM:
When users try to add a new dataset into a Dashboard in Strategy Web 9.x the following error message appears:


An error has occurred on this page

Your request could not be processed. Please try again. If the problem persists, contact the administrator.

(Object with ID ‘XXXX’ and type 4(Metric) is not found in metadata. It may have been deleted. 
Object with ID ‘XXXX’ and type 4(Metric) is not found in metadata.
It may have been deleted. Object with ID ‘XXXX’ and type 4(Metric) is not found in metadata. 
It may have been deleted. Cannot add child context because Metric objex ‘XXXX’ already appears in the parent context.
Internal Error: DSSDocumentExecuteTask::Run():
 Error putting report instance on the new process context, job XXXX, Error Code=-2147213368.)
(Object with ID ‘XXXX’ and type 4(Metric) is not found in metadata. 

It may have been deleted. Cannot add child context because Metric object ‘XXXX’ already appears in the parent context.
InternalError: DSSDocumentExecuteTask::Run(): Error putting report instance on the new process context, job XXXX, Error Code=-2147213368.)”

CAUSE:
The Memory Ram space dedicated to the Object Cache is full and it is no longer possible to generate more Object Cache.

ACTION:
There are two options where the first option is based on the idea of releasing Memory Ram space in order to create new Object Caches and the second option is based on the idea of increasing the Memory Ram Space in order to have a higher number of Object Caches in Memory.

First option:
Follow the steps below in order to clean all Object Caches:

Login into the Strategy Desktop.
Expand the affected Project.
Go to Administration Menu.
Click on item Projects and select the option Purge Object Caches.

Second option:
Follow the steps below in order to increase the Object Cache Space:

Login into the Strategy Desktop.
Expand the affected Project.
Go to Administration Menu.
Click on item Projects.
Select the option Configuration Project.
Go to the sub menu Caching.
Select the option Objects.
Increase both the Maximum Ram Usage for Server and Client.

Note: For more information regarding this configuration, refer to the following Strategy Knowledge Base document: KB30246: What is an object cache and how is it calculated in MicroStrategy 9

Comment

0 comments

Details

Knowledge Article

Published:

June 15, 2017

Last Updated:

June 15, 2017

An error has occurred on this page Your request could not be processed. Please try again. If the problem persists, contact the administrator. (Object with ID ‘XXXX’ and type 4(Metric) is not found in metadata. It may have been deleted. Object with ID ‘XXXX’ and type 4(Metric) is not found in metadata. It may have been deleted. Object with ID ‘XXXX’ and type 4(Metric) is not found in metadata. It may have been deleted. Cannot add child context because Metric objex ‘XXXX’ already appears in the parent context. Internal Error: DSSDocumentExecuteTask::Run(): Error putting report instance on the new process context, job XXXX, Error Code=-2147213368.) (Object with ID ‘XXXX’ and type 4(Metric) is not found in metadata. It may have been deleted. Cannot add child context because Metric object ‘XXXX’ already appears in the parent context. InternalError: DSSDocumentExecuteTask::Run(): Error putting report instance on the new process context, job XXXX, Error Code=-2147213368.)”