KB321517: Report Services Document grid is truncated when exported through Distribution Services using File HTML subscriptions in MicroStrategy 10.X

SYMPTOM 
In Strategy 10.X, the report Services Document grids are truncated when exported to HTML through Distribution Services using an HTML File Subscription.
 
STEPS TO REPRODUCE

• Create a blank Document add one dataset to the Detail Header section.
• Make sure the amount of rows is big enough to overlap the height of the grid, thus forcing the scrollbar to appear whenever the document is executed in Presentation View Mode.
• Execute the document and validate that the vertical scrollbar is available.
  

• From Strategy Web, export document to HTML and validate the vertical scrollbar behavior is working correctly.
  

• Create an HTML File subscription based on this document. Verify that whenever is executed, the scrollbar isn't displayed in the resulting HTML file. Hence the rest of the rows aren't visible. Like shown below:
  
  

 
CAUSE
This is a known  issue in Strategy 10.X. Please contact Strategy support for the latest update on the fix request.
 
WORKAROUND
Use PDF or Excel file subscription when exporting from Distribution Services.
Make sure to follow the settings mentioned in the Knowledge Base Article KB45363.
ACTION
This issue has been addressed in Strategy 10.9 and 10.4 Hotfix 3. Upgrade to these releases or to the current Strategy release to take advantage of the fix. 
The Strategy internal reference number for this issue is US68182.