KB32290: The export option "Plain Text" is always selected when exporting via the export icon from the grid report results, no matter what default user has set in the web preferences in MicroStrategy Web.

SYMPTOM:
 
If a user runs a grid report and tries to export it from the export icon , some users may find that no matter what default has been set for the user in the preferences, the option "Plain text" is pre-selected.
 

 
 Export from icon on report:

 
 Wrong option selected by default.

 
CAUSE:
 
This is caused by an issue in Strategy Web 9.0.0 when the user preference "Re-use new window for each export, print, PDF action" has been set under General=>Output Formats.
 

 
ACTION:
 
Please contact Strategy Technical Support for an update regarding this issue.
 
WORKAROUND:
 
There are three workarounds for this issue:
 
 
 

• Export the report by going through the menu:
   
  

• Export the report without running it first, by using the export icon next to the report.

• Uncheck "Re-use new window for each export, print, PDF action".