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KB32515: The 'MicroStrategy Intelligence Server' option is disabled in MicroStrategy Configuration Wizard 9.x when running on a Windows 64-bit platform


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This KB addresses an issue seen when attempting to configure MicroStrategy Intelligence Server through Configuration Wizard 9.x running on a Windows 64-bit platform.

SYMPTOM:
When running the Strategy Configuration Wizard on a Windows 2008 64-bit platform, the 'Strategy Intelligence Server' option is disabled, as shown below:
 

ka04W000000OcYcQAK_0EM440000002HT5.png

 
CAUSE:
Strategy was installed using an Enterprise (non-Universal) license key.  Enterprise license keys allow the installation of the 32-bit version of the Strategy products only.  
 
ACTION:
When running on a 64-bit platform, a Universal license key is required. Obtain a Universal license key before installing Strategy Intelligence Server on a 64-bit operating system.


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Knowledge Article

Published:

May 10, 2017

Last Updated:

May 10, 2017