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KB32580: "DLL function call crashed: MAList.MAStrGetTokens" error message appears when attempting to uninstall MicroStrategy 10.x


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• Strategy


When attempting to uninstall MicroStrategy Products 10.x from 'Add or remove programs' the following error message is displayed and the uninstall process is terminated: "DLL function call crashed: MAList.MAStrGetTokens"

SYMPTOM:
When attempting to uninstall Strategy Products 10.x from 'Add or remove programs' the following error message is displayed and the uninstall process is terminated:

ka04W000000OhaMQAS_0EM440000002HTE.gif

Error Number: 0x80040707
Description: DLL function call crashed: MAList.MAStrGetTokens
Setup will now terminate.
CAUSE:
A possible reason could be that some Strategy services are still running when the uninstall process starts (e.g. Strategy Listener).
ACTION:
Ensure that all Strategy Services are stopped from Services Window and Task Manager.
 
 
 
 
 


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Knowledge Article

Published:

May 12, 2017

Last Updated:

May 12, 2017