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KB32911: "MDAC was not successfully installed which is required by at least one selected component. Aborting Installation" error message appears when installing MicroStrategy 9.x on Microsoft Windows 7


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• Strategy


This KB addresses an error seen when installing MicroStrategy 9.x on Microsoft Windows 7.

SYMPTOM:
When installing Strategy 9.x on Microsoft Windows 7 in compatibility mode (with an older Microsoft Windows version), the installer quits with the following error message:

ka04W000000OfRbQAK_0EM440000002HSo.jpeg


Sample Code/Error
MDAC was not successfully installed which is required by at least one selected component.  Aborting Installation

Note:
Microsoft Data Access Components (MDAC) is a framework of interrelated Microsoft technologies that allows programmers a uniform and comprehensive way of developing applications that can access almost any data store. For additional information on MDAC refer to the following article:
http://en.wikipedia.org/wiki/Microsoft_Data_Access_Components
 
CAUSE:
This is working as designed. On older versions of Microsoft Windows like Windows XP, Strategy setup checks for the presence of MDAC. However, when installing Strategy on Windows version greater than 5 (Microsoft Windows Vista, Microsoft Windows 7) no check for MDAC is initiated.
So when the user attempts to install Strategy on Windows 7 in compatibility mode with Windows XP, the installer checks for MDAC and throws the above error.
As seen from the install.log file, the installer recognizes the operating system as Windows XP and hence performs the MDAC check.
 
 

Sample Code/Error


***************************************************

******** Strategy 9.0.1 installation log ********

***************************************************

Installation starting: 2-15-2010  15:51:36

Installation Type: First Install



Operating System Information

                Windows XP

    Microsoft Internet Explorer 8.0

                Install Language Selected: English

 
ACTION:
There are two ways to successfully install Strategy on Windows 7.

  • Run the installer in non- compatibility mode
    Right click on setup.exe file and go to Properties. Within setup properties, go to the Compatibility tab and uncheck the option "Run this program in compatibility mode for" as seen below:
ka04W000000OfRbQAK_0EM440000002HSp.jpeg
  •  Run the installer in compatibility mode with Windows Vista instead of Windows XP.

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Knowledge Article

Published:

April 16, 2017

Last Updated:

April 16, 2017