EducationSoftwareStrategy.com
StrategyCommunity

Knowledge Base

Product

Community

Knowledge Base

TopicsBrowse ArticlesDeveloper Zone

Product

Download SoftwareProduct DocumentationSecurity Hub

Education

Tutorial VideosSolution GalleryEducation courses

Community

GuidelinesGrandmastersEvents
x_social-icon_white.svglinkedin_social-icon_white.svg
Strategy logoCommunity

© Strategy Inc. All Rights Reserved.

LegalTerms of UsePrivacy Policy
  1. Home
  2. Topics

KB32966: "Error while trying to launch application: Main class not found" error appears when launching Service Manager in MicroStrategy 9.x and newer in a non-English Windows System.


Community Admin

• Strategy


This KB addresses an error seen when launching Service Manager in a non-English Windows System.

SYMPTOM:
When launching Service Manager in a non-English  Windows version, the following error appears:

ka04W000000OehsQAC_0EM440000002HSf.jpeg


Sample Code/Error
Error launching MASvcMgr
---------------------------

Error while trying to launch application:

Main class not found

For more information try launching `MASvcMgr.exe -logsettings` to get the resulting MASvcMgr.log file

(typically, this file is located at C:\Program Files\Common Files\MicroStrategy\Log).

If there is still a problem, please contact Strategy Technical Support.

 
 
CAUSE:
When launching Strategy Service Manager, the system will execute application program "MASvcMgr.exe" in path C:\Program Files\Common Files\MicroStrategy\, which is defined in target filed in Service Manager Properties as show below:

ka04W000000OehsQAC_0EM440000002HSe.jpeg

In certain non-English versions of Windows, this path is translated. For example, the Danish version of Windows will display 'C:\Programmer\Fælles filer\MicroStrategy\'  for the path which is not be recognized by system.
 
ACTION:
In the target filed in Service Manager Properties, change the path manually to point to the correct location
 
Third Party Software Installation:
WARNING:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability. 


Comment

0 comments

Details

Knowledge Article

Published:

June 7, 2017

Last Updated:

June 7, 2017