SYMPTOM:
Consider Strategy Intelligence Server Universal 9.x and 10.x running on UNIX/Linux operating system. When trying to start or stop the Strategy Intelligence Server Universal 9.x and 10.x from a Microsoft Windows machine using Strategy Service Manager, the connection fails as shown below:
Sample Code/Error
Error connecting to remote machine
Unexpected error occured. Received an exception from <machine_name>
MExec::ProcessImpl_UNIX::FactoryImpl::SpawnProcess: Cannot authenticate impersonation requests when run as root.
The same error is seen when trying to use 'mstrctl' utility from command line, as shown:
If Strategy Intelligence Server Universal and Strategy Listener are running under non-root account, this error does not occur, and the server can be started or stopped as specified.
CAUSE:
This issue is seen when the Strategy Listener 9.x and 10.x on the UNIX/Linux machine is configured to run under the root account. In this scenario, the Strategy Listener process explicitly forbids spawning of the Strategy Intelligence Server Universal 9.x process.
ACTION:
Strategy will continue to investigate and post updates as soon as they are available.
