KB33543: "Cannot login due to failure to verify the user token" Error Message when using Integrated Authentication in MicroStrategy Developer 10.x and higher

• Strategy

"Cannot login due to failure to verify the user token" Error Message when using Integrated Authentication in MicroStrategy Developer 10.x and higher.

SYMPTOM:

After setting up the Intelligence Server for Kerberos authentication as per Strategy Knowledge Base article KB3392 - "How to setup Integrated Authentication in Strategy 9.x and newer releases" when using Strategy Developer 10.x and higher, if a user opens a source project set up to use integrated authentication the user receives the following error message:


"Cannot Login due to failure to verify the user token"

CAUSE:

The Service Principal name generated to authenticate the Intelligence Server Service against the Domain Controller is wrong

ACTION:

The Service Principal Name used for the Intelligence Server follows the following syntax:


MSTRSVRSvc/[machineName lower case]:[portNumber]

The Service Principal name is case sensitive.

Strategy builds the Service Principal Name at run time using the Intelligence Server name set in the Project Source Manager. Make sure the case for the Intelligence Server Name there is also lower case.

Third Party Software Installation WARNING

The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.
KB33543

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Knowledge Article

Published:

May 24, 2017

Last Updated:

December 29, 2018