KB33846: "DLL function call crashed: MASetupIis7.CheckMstrWeb" error occurs causing the installer to exit after specifying a virtual directory for MicroStrategy Web or MicroStrategy Subscription Portal 9.x/10.x

• Strategy

During an installation that includes either MicroStrategy Web or MicroStrategy Subscription Portal 9.x/10.x on a machine where Internet Information Services (IIS) is the web server, the following error may appear after specifying the virtual directory: "Description: DLL function call crashed: MASetupIis7.CheckMstrWeb"

SYMPTOM:
During an installation that includes either Strategy Web or Strategy Subscription Portal 9.x/10.x on a machine where Internet Information Services (IIS) is the web server, the following error may appear after specifying the virtual directory:


Error Number: 0x80040707
Description: DLL function call crashed: MASetupIis7.CheckMstrWeb
Setup will now terminate.

Shortly after the error appears the installer will shutdown.
CAUSE:
The default web site for IIS 7.0 has not been created or has an incomplete definition such using an invalid physical address.
ACTION:
Open IIS 7.0 and modify the 'Default Web Site' or create the 'Default Web Site' with a virtual directory named 'Strategy' with the following physical address:
C:\inetpub\wwwroot
After modifying or creating the 'Default Web Site', when going through the installation again, it will successfully finish.
33846

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Knowledge Article

Published:

June 8, 2017

Last Updated:

June 8, 2017